A guide to creating change

Know your enemy

Many people find it difficult to complain about piped music. How do you complain? who to? where? The answer is, simply, to be effective you need to go to the very top of the chain - the CEO, MD, Boss Cocky or Chainman. If you say nothing nothing will change. Research shows that most business operators have no idea how despised piped music has become, or how it adversely affects their business. With change your enemy could be your friend. Here's a few ideas on how to create change.

This is not a public service

If piped music has recently been introduced to a store, medical centre, cafe, restaurant or whatever, emphasise how much you enjoyed their place before they turned the music on. As always, be polite, smile and be firm. Ask them why they have changed their policy and point out that many people dislike piped music.

Let's change hotels and other accommodation


IF booking a hotel room, ask in advance if they play piped music. This helps emphasise the fact that background music is not universally loved. If they play it, ask how loud it is. If you find it a problem because of hearing difficulties, such as presbycusis or other health issues, make sure they know that this is why you object.

Excuse me, I'm eating.

Cafes and restaurants can be great places however, recently, there has been a tendency to turn the music up to such a volume that thinking, relaxing and conversing is nigh impossible. These are usually small business owner operators and often on the premises. Introduce yourself as a customer, say how much you enjoy visiting, however, you dislike the music, especially the volume. Don't forget, Pipedown Australia is happy to add business details to our site of  quiet places. One of the best 'weapons' is you when placing a restaurant booking - ask if they are a 'quiet' restaurant, and that you do not like dining in places with loud piped music. This message usually sinks in.

Getting to the Big Stores


Supermarkets, department stores and larger stores are always interested in customer satisfaction. They typically have piped music (at considerable expense). They could save money and customers if they turned their music off. Pipedown UkK successfully lobbied Marks & Spencers to turn their music off - and it worke din their favour. Aldi exists very well with a no music policy. So, when you are at the check-out or sales counter don’t just complain about the piped music. Instead, ask a general question, such as “Who chooses your music for you?” “Are you enjoying the music?” etc. It’s amazing how often assistants will start complaining about it, too. They have to listen to it all day long and are a captive audience, unlike passing shoppers.

Unless you are being served by the manager of a small business,  the person dealing with you may have no control over the music, saying it is a “management decision”. It is far better to write to the Chief Executive Officer. This is  usually the best way to get through the layers of middle management etc that try to silence protest.

Thanks - and no thanks.

Emails are faster and easier than writing letters. The more emails the more action.

Finally, remember this is a campaign, not a war. Always make a point of thanking businesses that have no or low sound.